Frequently asked questions

Shopping questions

How can I contact the store?
Email support@frostkluugty.shop or call 4016934175. Support availability is Weekdays 9 AM to 5 PM.
How is the order fulfilled?
No third-party fulfillment partner
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
Who operates this store?
FrostBuddy is operated by Fedco. The business address is 21007 N 53rd Ave, Glendale, Arizona, 85308, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.